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Create a new credit memo

You can issue a Credit Memo to notify a customer of a reduction to the amount that customer owes due to damaged items, returned items, etc. After a Credit Memo is posted, items will be returned to inventory ONLY if indicated on the Credit Memo.

  1. Navigate to sales section icon Sales, then click credit memo icon Credit Memo.
  2. Click Add New icon New Credit Memo.
  3. Search for Customer Name and click to highlight it, then click Add.
  4. Click item icon Add Items then choose one of the options:
    1. Add Items to Credit Memo
      1. Choose Add items to Credit Memo.
      2. Search for items to add using the search bars provided.
      3. Click into the Enter Qty column for the item and write the quantity to add to the order.
      4. Hit Enter to move those items onto the Credit Memo.
    2. Add items to Credit From Invoice
      1. Choose move items icon Add Items to Credit From Invoice.
      2. Click on an existing order in the pop-up window, then hit Select.
      3. You will see a list of items from the selected order in the left pane. Click into the Enter Qty column and enter a number of items to move to the Credit Memo.
      4. Hit Enter to add those items to the Credit Memo
  5. If the items will be returned to inventory, click in the Return to Inventory column and check the box to change optiop to “Yes”.
  6. You can change the line item price credited by clicking in the Sell Price column and modifying the value as needed.
  7. Add reasons for the credit by clicking on the Show Notes tab then selecting a Credit Reason from the drop-down menu for each item.
  8. You can print the Credit Memo report by clicking print icon Print in the taskbar.
  9. When the Credit Memo is completed, click post order icon Post Credit Memo.
  10. Remember to transfer the Credit Memo to the Quickbooks queue for the credit to be reflected there.